Refund Policy
Effective Date: July 17, 2026

We understand that circumstances can change, often due to factors beyond your control. Because CASA Training Academy makes financial and logistical commitments based on your registration, we have established the following refund policy to ensure fairness for all participants and the Academy.

This refund policy applies to all training courses, events, and products for which registration fees are collected by CASA Training Academy.

The policy applies without exception, regardless of the reason or circumstances surrounding a cancellation.

1. You must notify us if you are unable to attend a course and request a refund. This refund policy will be applied to all requests, no exceptions.
2. Refunds will be granted for cancellations with at least two weeks’ (14 days) notice before the start of the event.
3. Vouchers will be issued for cancellations with more than one week’s notice before the start of the event.
4. No refunds or vouchers one week or less before the event (7 days)
5. Vouchers may be applied to other course offerings up to the value of the voucher.  Vouchers are good for one year from the date of issue. It is the responsibility of the individual to monitor, track, and use their voucher within the time frame noted.
6. Full refunds will be given should CASA Training Academy find it necessary to cancel a course or event.
7. No refunds or vouchers will be given after the start of a training course or event for any reason.

8. Promo Codes must be used at the time of registration and cannot be used retrospectively. We cannot apply discounts or issue partial refunds after you have registered.

9. Registrants may send a substitute or alternate attendee in their place at no additional cost. Notification of a substitution is requested.
10. Service, transaction, or booking fees are non-refundable and will be deducted from the refund amount for customer cancellations.
11. If a service, transaction, or booking fee was not charged, a processing fee of 10% will apply to all customer-requested cancellations.
12. We will not be responsible for payment of travel-related rescheduling or cancellation fees charged due to changes in the class schedule or cancellations. 
13. Should the course be postponed due to instructor illness, weather, or any other reason, all registrants will be notified as early as possible. Our liability will be limited to rescheduling the class in a reasonable time or the return of the registration fee. 
14. These terms do not apply to courses hosted by CASA Training Academy, and registration is conducted and fees are collected by other organizations or companies. Other terms and conditions may apply, and you should refer to the refund policy of the company conducting registration and collecting the registration fees.