Refund Policy

This refund policy applies to all products, training courses and events  where registration fees are collected by CASA Training Academy.

1. You must notify us if you are unable to attend a course, and request a refund. 
2. Refunds will be granted for cancellations with at least one week (7 days) notice before the start of the event.
3. Vouchers will be issued for cancellations with less than one week notice prior to the start of the event.
4. Vouchers may be applied to other course offerings up to the value of the voucher.  Vouchers are good for one year from the date of issue. It is the responsibility of the individual to monitor, track and use their voucher within the time frame noted.
5. Full refunds will be given should CASA Training Academy find it necessary to cancel a course or event.
6. No refunds or vouchers will be given after the start of a training course or event.

7. Promo Codes must be used at the time of registration and cannot be used retrospectively. We cannot apply discounts or issue partial refunds after you have registered.

8. Registrants may send a substitute or alternate attendee in their place at not additional cost.  Notification of a substitution is requested.
9. Service fees are non refundable and will be deducted from the refund amount for customer cancellations.
10. If a service fee was not charged a processing fee of 3.5% will apply to all customer requested cancellations.
11. We will not be responsible for payment of travel related rescheduling or cancellation fees charged due to changes in the class schedule or cancellations. 
12. Should the course be postpone  due to instructor illness, weather or for any other reason, all registrants will be notified as early as possible. Our  liability will be limited to rescheduling of the class in a reasonable time or the return of the registration fee. 
13. These terms do not apply to courses hosted by CASA Training Academy and registration is conducted and fees collected by other organizations or companies. Other terms and conditions may apply and you should refer to the refund policy of the company conducting registration and collecting the registration fees.